Jubilee Mail Centre is a Royal Mail sorting office on Godfrey Way in Feltham, within the London Borough of Hounslow, postcode TW4 5XX . If you are searching for it, you probably have a parcel tracking update saying your item is at “Jubilee MC” and want to know how to contact the site or collect your mail. The most important thing to understand is that this is a processing facility, not a customer-facing delivery office. There is no public counter, and you cannot turn up to collect a parcel . This guide covers the address, the contact options that actually work, and what to do if your tracking shows your item is stuck there.
Where Is Jubilee Mail Centre and What Happens There?
The site sits on Godfrey Way in Feltham, close to the Pevensey Road Nature Reserve . The nearest bus stop is Godfrey Way, about a nine-minute walk away, and Hounslow West tube station is roughly nineteen minutes on foot . The postcode is TW4 5XX .
Jubilee is one of Royal Mail’s mail centres, which are the large sorting hubs that process letters and parcels between collection and local delivery. Royal Mail’s own operational documents describe mail centres as the processing stage where items are sorted to their local delivery offices, using automated machinery and manual sorting . A mail centre can process over a million items in a shift . That is the environment at Jubilee: a fenced, secure industrial site, not a Post Office branch.
Why You Cannot Collect a Parcel from Jubilee Mail Centre
This is the point that catches most people out. Royal Mail mail centres do not have customer contact points . They are not set up for public collections, and security arrangements mean you will not get onto the site unless you are an employee . One local resident who tried described the site as “completely fenced off and one staff entrance” .
If your tracking says your parcel is at Jubilee MC, it is in the sorting process. It should move on to your local delivery office, where you can usually arrange collection or redelivery if you miss the delivery attempt. The tracking update is not an instruction to go to Feltham.
How to Contact Jubilee Mail Centre
There is a phone number listed for the site in a business directory: 020 8755 6390 . However, this is not a customer service line. It is a business listing number, and given that the site has no public contact point, it is unlikely to connect you to anyone who can help with a parcel enquiry. Royal Mail’s own community forum advice is blunt: “The mail centres do not have customer contact points so there is no way to contact them” .
The route that works is Royal Mail’s central customer service. You can contact Royal Mail through its official help pages, by phone on 0345 774 0740, or via the @royalmailhelp account on X (formerly Twitter) . For employment references, Royal Mail directs former employees to thirdpartyenquiries@royalmail.com rather than to individual sites .
| Contact route | Details | Best for |
| Royal Mail customer service | 0345 774 0740 or help.royalmail.com | Parcel enquiries, tracking issues, redelivery |
| @royalmailhelp on X | Direct message | Quick responses on tracking problems |
| thirdpartyenquiries@royalmail.com | Employment references for former staff | |
| Site phone (directory listing) | 020 8755 6390 | Not a customer line; unlikely to help with parcels |
Collection Times for Business Customers
Jubilee Mail Centre does have a “Business Box” collection point, which is relevant if you are a business customer posting bulk mail rather than a recipient. Royal Mail lists the last collection times for this box as 19:30 Monday to Friday and 12:45 on Saturday . These times are for dropping off mail, not for collecting incoming parcels. The listing also notes that collection times may vary and can be as early as thirty minutes before closing time .
Common Misunderstandings About Jubilee Mail Centre
It is not a delivery office. Delivery offices are the local sites where you go to collect missed parcels. Mail centres are upstream sorting hubs. The two serve different functions, and only one is open to the public.
It is not in central London. The address is Feltham, in the borough of Hounslow, close to Heathrow. If you were planning a trip based on the word “London” in a tracking update, check the postcode before travelling.
The phone number is not a helpline. A directory listing exists, but it is not a customer service number. Do not expect to resolve a parcel issue by calling it.
Your parcel is not “lost” because it is at Jubilee. A tracking update showing a mail centre scan is normal. It means the item has been processed and is moving through the network. Delays at this stage are usually a day or two, not a sign that the item has disappeared.
Frequently Asked Questions
Can I collect my parcel from Jubilee Mail Centre?
No. Jubilee Mail Centre is a sorting facility without a public counter. Royal Mail’s community advice confirms that mail centres do not have customer contact points and that security prevents public access . Your parcel will move to your local delivery office, which is where collection or redelivery should be arranged.
What is the phone number for Jubilee Mail Centre?
A business directory lists 020 8755 6390 . However, this is not a customer service line. For parcel enquiries, contact Royal Mail’s central customer service on 0345 774 0740 or through help.royalmail.com .
What is the address of Jubilee Mail Centre?
The address is Godfrey Way, Feltham, Hounslow, TW4 5XX . The site is in the London Borough of Hounslow, near Hounslow West tube station and the Pevensey Road Nature Reserve .
Why is my parcel at Jubilee Mail Centre?
Jubilee is a Royal Mail sorting hub. A tracking scan showing “Jubilee MC” means your item has been processed there and is moving through the network towards your local delivery office. It is a normal stage in the delivery process, not a problem, and it does not mean you need to go to Feltham to collect it.
